Individuals are entitled, under the South Africa Protection of Personal Information Act 2013, to receive upon request confirmation of whether Flight Centre holds any personal information about them, and in the event personal information is being held to request:


  • Access to their personal information;
  • The correction or deletion of their personal information;
  • They be unsubscribed from marketing; and
  • To object to the processing of their personal information.


Fill in this form to send us your request and we will respond as soon as is reasonably practicable, and in any case not later than 20 working days after the day on which the request is received.


Please be aware that we can only provide access to information after we are satisfied as to the identity of the requestor. As a result, we may need to ask you for additional information to confirm your identity before we can process your request. You may also be required to pay a fee for the completion of your request.


Finally, do note that requests are subject to certain restrictions set out within the Protection of Personal Information Act 2013, and as such there may be circumstances where Flight Centre will need to refuse all or part of a request. Should this occur in relation to your request, the reason for any refusal will be provided in our response to you.

Leisure Customer
Corporate Customer
Employee/Contractor
Copy of your personal information held by us
Correct/update your personal information held by us
Deletion of your personal information held by us
Unsubscribe from marketing
Other request
Object to the processing of your personal information
Enter the first name of the data subject
Enter the last name of the data subject
Enter email for correspondence with the data request.
Please Provide Us with More Details

Please provide any additional relevant information that will assist us in completing your request (e.g., customer quote, booking number, last transaction information, corporate client name, Flight Centre brand/business you provided information to, etc.) in the box below.

Enter any additional information in this section that will help us process your request. Please refrain from entering any personal information.

Please note verification checks will be performed for all submitted requests by the Privacy Team. These include Photo ID and/or other customer specific checks.