Welcome to the Fenergo privacy requests portal.
This portal can be used to exercise the rights you have as an individual under applicable data protection regulations which includes but is not limited to:
· Accessing the personal data held about you;
· Requesting to update your personal data;
· Requesting to erase your personal data;
· Requesting to restrict the processing of your personal data, and;
· Recording your objection to the processing of your personal data.
Update your Privacy Preferences: If you would like to opt-out of receiving marketing email communications or otherwise update your marketing preferences, please visit the Fenergo Preference Centre for immediate processing.
Before proceeding, please read the points below.
1. What do I need to make a request?
You will need to complete the below form in a comprehensive manner and submit it for processing. To ensure your request is processed without undue delay, we recommend you clearly explain your request in the Request Details section of the form. For example, if you wish to access a specific set of documents that may contain your personal data, please ensure to highlight as much information as you can in the Request Details section of the form.
2. What happens after I make my request?
Fenergo’s Data Protection Team will handle your request by following the internal standard operating procedure. Among other things, this involves confirmation of your identity, retrieval of records, and preparation of the records for release. It's important to know that we’ll only be able to start processing your request once we confirm your identity.
Preparation involves checking whether or not records can be released. Access request-handling, for example, may require removal of others' data from records before they are given to you. This means that some of the records you get may be fully or partially redacted.
5. Where can I find more information?
If you have questions or concerns with the process prior to submitting your request, you can reach out to dataprotection@fenergo.com.
If you would like to be contacted directly by phone prior to submitting your request, our Data Protection Officer will be happy to call you on a contact number of your choice. Please ensure this preference is indicated in your email correspondence to dataprotection@fenergo.com.